Your browser is out-of-date!

Newer is always better! Why not update your browser to experience the web how it is meant to be? Update my browser now

Close

 

Privacy Statement

We respect your privacy and we are committed to protecting your personal information that you provide to us. This statement explains our policies and practices regarding the use and disclosure of your personal information by us. Please note that we may review and update this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how we collect and use personal information. By using our web site, you consent to the collection and use of your personal information by Fleet Claims Administration as explained below.

Personal Information.

You have complete control over your personal information. In general, you can visit our web site without providing us with any personal information. However, there are instances where we must have your personal information in order for us to grant you an access to our protected and secured sites. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data ("User Information"). When you receive your confirmation email or when you receive any email from the list server, you will be given instructions on how to remove yourself from the list.

Use of User Information.

We intend to use such information for purposes of supporting your and your employer's relationship with Fleet Claims by designing web site content that is suitable to your needs and alerting you to new product and service offerings as they become available. This User Information may be retained by us to verify compliance with the agreement between us and your employer, to keep track of the domains from which people visit us, to create a user profile to better serve you and your employer, or to simply contact you either electronically or otherwise. If you decide that we should not use your personal User Information to contact you, please let us know and we will not use that information for such purpose. However, please do not submit any User Information if you are less than 18 years of age.

Disclosure of User Information.

We do not sell, trade or transfer User Information to third parties. However, we may pass User Information to the DVLA in the transaction of our business.

Accuracy and Security.

The accuracy and security of the User Information is important to us. Currently, you may review and request updates to your User Information retained by contacting Fleet Claims Administration. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. FCA are take the security of your User Information very seriously and we are committed to taking reasonable steps to protect it from unauthorized access and use of that personal information. To that end, we put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. We also continue to implement procedures to maintain accurate, complete and current User Information.

Usernames and Passwords.

Access to certain content on our web site may be allowed under a written agreement between you or your employer and FCA and will require a username and/or password. In some cases, failure to provide personal information may prevent you from accessing certain website pages or features containing certain confidential information, products, services, or promotional offers. By accessing and using our protected and secured web site(s), you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our Terms of Use.

Cookies.

This website uses "cookies". A cookie is a small data file that a website can transfer to a visitor's hard drive to keep records of the visits to such site. A cookie contains information such as your username and password that helps us recognise the pages you have visited and improve future visits, but the only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data off of your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted, however, we do not store your credit card number in cookies. If you prefer not to accept a cookie, you can set your web browser (Microsoft Internet Explorer or Netscape Navigator) to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. However, access to some of our secured web site(s) may require the use of cookies, which you must enable only cookies that get sent back to the originating server. Otherwise, you can still access most of the features on our web site even without accepting a cookie.

We wish to assure you that these non-intrusive cookies are not harmful in any way. This site is in accordance with the latest directive (May 2012) from the ICO (See www.ico.gov.uk) and use of this site is taken as ‘implied consent’.

The Driving Licence Secure Zone areas of the website use session cookies for your security. These cookies are used to authenticate you as a user and prevent unauthorised access. The Driver Licence Validation System also uses session cookies, again for your own security; these cookies expire when you close your browser. None of the cookies used on this site are intrusive and only hold data which you have provided when completing a form on this website.

External Links.

This website may provide links to other third party websites. Even if the third party is affiliated with us through a business partnership or otherwise, we will not be held responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.

Complaints Handling

To view a copy of our Complaints Handling Policy, please click here.

General.

If you have questions regarding our Privacy Statement, please contact FCA via our Contact page.