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Privacy Statement

We believe your private information should be exactly that, private. In order to give you the best service possible, we do need to collect some personal information about you and this policy explains what we need and why we need it.

The GDPR provides the following rights for individuals:

What we collect

Because we offer many different services, we are required to collect different types of information depending on which service you use, some services require less information, others require a little more but rest assured, we would never request it unless we really need it.

The following list outlines the types of information we may require from you:

If you do not provide the information required to administer your account then we will not be able to provide you with the service required.

How do we store your information?

Information security is really important to us, that’s why we are ISO 27001:2013 certified. Your information is stored on in-house servers which are regularly backed-up , protected by a market leading anti-virus tool and regularly patched to address emerging vulnerabilities. These servers are housed in a secure restricted area and only the necessary people have access in order to maintain them.

We have a comprehensive Information Security Management System (ISMS) in place which is regularly audited and monitored.

Who do we share your information with?

If you are using our fleet management services then we may need to pass your contact details over to one of our approved repairers to organise and discuss repairs to your vehicle. If you would rather we didn’t pass these details on then it will become your responsibility to contact the repairer yourself which may delay the time it takes to get your claim resolved, we respect your wishes though so if you would prefer to opt out, just speak to one of our claims handlers and they’ll be happy to advise you of the next steps.

We may be required to share information in regards to your claim and this may include sharing some information with the third parties, insurers and legal representatives involved in your claim.

From time to time we may be required to share some information with the DVLA or the Police – we would never give more information than what is required or requested.

If we feel that we need to share your information with anyone else regarding your claim with us, we will contact you first to discuss this and request permission to share.

What do we do with your information?

Your information will be used to provide you with an efficient and easy to use service and we will never use your information for anything but the job in hand. Fleet Claims processes data on behalf of clients (your employer/vehicle provider) and this means that some information regarding claims history will be reported back to your them upon request. Further details of what is done with this information will need to be requested from them directly.

Access to your information

It is your right to know what information is stored about you, by us, at any time. All you have to do is request a subject access request and we will aim to get the information together for you in 14 working days, some requests may take longer but no longer than 30 days.

You can make a subject access request by telephone, in writing or by emailing Please note, all subject access requests are responded to, where possible, electronically, if you wish to receive the information in a different format then you will need to make this clear at the time of request.

Data accuracy

If you believe any of the information we are holding is out of date please let us know and we will ensure it is updated.

The right to be forgotten

Should you wish to have your data held by us erased, your reason for this must meet one of the following grounds:

Automated decisions

For some clients, we provide a licence validation service. This system uses automatic decision making using information provided directly from the DVLA and in line with your employer/vehicle providers insurance requirements. These checks are completed on behalf of the vehicle provider (our client) and form part of a contractual requirement between the driver of the vehicle and vehicle provider. If you have any queries regarding decisions made, please contact using the contact details below.

Our Client Portal

Our web platform utilises Adobe Business Catalyst who are Level 1 PCI Compliant and this is extended to any card payments you make through our client portal. Fleet Claims have many PCI-DSS policies including a strict Clear Desk Policy to ensure that personal information is not collected or retained.

Retention and destruction

We are required to store your information after our commercial relationship ends. In most cases your data will be deleted after 6 years however, if there is a legitimate purpose (for example No Claims Discount certificates) then we may need to store it for longer.

Usernames and Passwords

Access to some content on our website may be allowed (under a written agreement between you or your employer and Fleet Claims) and will require a username and/or password. Failure to provide personal information may prevent you from accessing website pages or features containing confidential information, products, services, or promotional offers. By accessing and using our protected and secured web site(s), you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our Terms of Use.


This website uses "cookies". A cookie is a small data file that a website can transfer to a your device to keep records of the visits to such site. A cookie contains information such as your username and password that helps us recognise the pages you have visited and improve future visits, but the only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data on your device or read cookie files created by other sites. Information stored in cookies may be encrypted, however, we do not store your credit card number in cookies. If you prefer not to accept a cookie, you can set your web browser (e.g. Microsoft Internet Explorer, Chrome etc) to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. Access to some of our secured web site(s) may require the use of cookies, which you must enable only cookies that get sent back to the originating server. Otherwise, you can still access most of the features on our web site even without accepting a cookie.

The Driving Licence Secure Zone areas of the website use session cookies for your security. These cookies are used to authenticate you as a user and prevent unauthorised access. The Driver Licence Validation System also uses session cookies, again for your own security; these cookies expire when you close your browser. None of the cookies used on this site are intrusive and only hold data which you have provided when completing a form on this website.

External Links

This website may provide links to other third party websites. Even if the third party is affiliated with us through a business partnership or otherwise, we will not be held responsible for the privacy policies, practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.

Further Information

If you require copies of our certifications or have any compliance related requests, we would be happy to answer any questions. Please email with your request.

For any further information please contact Fleet Claims Administration Ltd in the following ways:

Fleet Claims Administration Limited
Unit 2 Avonbury Business Park
Howes Lane
OX26 2UA

Tel: 01869 247788

Complaints Handling

To view a copy of our Complaints Handling Policy, please click here.