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Support Services

24/7 service provision & specialist teams allocated to each Customer account – no call centre rationale.
 

Outsourced Company Vehicle Function

We provide vehicle registration, taxation, fine administration and vehicle de-fleet services.

 

Permitting and Driver Applications

Online driver permitting portal, to actively manage customer drivers and control fleet vehicle usage within customer desired parameters.

 

Affinity Program Management

Management of preferential employee and supplier offer schemes for Motor Manufacturers based in the UK.

 
 

Insurance Certificate Management/Control

Secure retention, controlled distribution and active management of open driving Insurance Certificates, including liaison with Police Stations.

 

Policy Documentation Management/Control

Creation, control and distribution of customer documentation with web hosting through Customer Portals.

 

Expert Guidance & Advice

Professional Motor Insurance and Risk Management advice given to customers and drivers.

 
 

Company Vehicle Ordering Systems

Hosting and Management of Company Vehicle Ordering Systems, with inventory Management tools and 24/7 web support.

 

Portal Design & Web Services

Customised web portal including hosting of insurance documentation, live chat with claims teams, online claim submission, payment of excesses and various other services.

 

One stop shop helpline

FCA run various 24/7/365 helpdesks for clients. Giving their drivers a ‘one stop shop’ for all their driving requirements. From accidents, to glass repairs, to driving licence validations to specialist insurance advise.

 
 

Communication, newsletters, mailshots

FCA can send communications on behalf of clients to their drivers through newsletters, mailshots, text messages and alerts. This allows communication direct from HR, Company Vehicles departments and Insurance through a mutual medium.

 

Bespoke software and consultation

Software solutions tailored to client exact requirements, by the FCA in house software development team. Specialists in vehicle ordering systems and integration into production systems, client specific portals and a variety of other useful web applications.

 
 

Call us today at 01869 247788 or Email us at info@fleetclaims.co.uk

We strive to provide our customers with top notch support to make their experience as good as possible Learn More!