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Vehicle Engineering Services

We have some of the best in-house engineers available.

Engineering Team

Highly experienced and qualified Engineering team from variety of backgrounds, including body shop allows focus on repair methods, as well as cost reduction.

Industry Standard Platforms

Motor Engineering team are experts in Audatex estimating platform, with 100% ground up inspections for all Customers.

Imaging & Video Technologies

Utilising conventional imaging alongside video estimating technology to ensure all damage is documented and proven before approval


Active VOR Management

Industry low VOR times due to active Management of all repairs and part supply chains.

Industry leading Average Repair Costs

With unrivalled access to the Automotive Industry, we are able to boast industry lowest average repair costs across all Customers. By interrogating every repair from ground up our engineers are able to achieve lowest in industry average repair costs.

Total loss assessments and ABI salvage categorisation

FCA ensure all salvage vehicles are collected free of charge. The recovered funds from salvage are collected from the sale and our in-house engineering team produce a total loss report informing the client of the key details. The whole process is carried out in house, FCA have everything in place to centrally manage our clients’ requirements.


Managed repair process

FCA centrally manage all aspects of each & every claim to ensure that from start to finish, every claim is managed in an efficient & dynamic way. Ensuring VOR and repair costs are kept to a minimum. with over 30 years’ experience, FCA have the expertise & industry knowledge to make sure clients and their drivers are back on the road without delay. Following FNOL, a repairer will be instructed to provide a repair estimate within 48 hours. The estimate will be interrogated and scrutinised ensuring the correct methodology and parts are used. Following QC the invoices are audited against the engineers reports, providing a complete auditable trail.

The repairer will book the vehicle in for repair providing a courtesy car. Once the repairs are complete the repair invoice will be scrutinised & paid. The engineers will provide an engineer’s report for any TP recoveries & the claims team pursues any TP for recovery. From FNOL to recovery the procedures & processes Fleet Claims have in place ensures each & every claim is completed as it should be.

Desktop and physical inspections

FCA have a team of fully qualified in house engineers, based in Bicester. The team process repair estimates from the approved network ensuring the correct repair method for each repair is carried out. Estimates are sent to FCA using Audatex (industry standard estimating system) and are scrutinised against the details provided at the incident reporting stage. The majority of estimates are authorised via desktop inspection, utilising the latest imaging and video technology.

Where required the engineers will carry out a physical inspection at the repairer & agree the repair method & repair costs with the estimator. Our engineering team are recognised throughout the industry for their professionalism and proven track record in reducing costs without compromising on repair quality and integrity.


Call us today at 01869 247788 or Email us at

We strive to provide our customers with top notch support to make their experience as good as possible